Customer Portal privacy notice

Johnson AV · Updated September 23, 2026

This notice explains how information is used in the Johnson AV Customer Portal at service.johnsonav.ca to identify customers and manage service requests.

Signing in with Google or Microsoft

We use the name and email address supplied by your sign-in provider to identify your customer account and associate it with your service tickets. The sign-in process also uses account identifiers and security tokens to verify your identity and keep your session working. Your Google or Microsoft password is entered with that provider; the portal does not receive it.

We do not request permission to read your emails, files, or calendar. Microsoft’s permission to “maintain access” allows the portal to renew your sign-in session without repeatedly asking you to sign in. It does not grant additional access to those services.

Service-ticket information

When you submit a service request, we collect the details you provide, including your company and contact information, the site address and site contact, work order or purchase order number, fault description, scheduling preferences, and additional notes. Service records may also contain appointment updates, photographs, and service reports.

We use this information to arrange, deliver, and track the requested service. Please provide only information needed for the request and ensure you are authorized to share other people’s contact details.

Who handles the information

The portal sends service information to Johnson AV’s service-management systems. Ticket information is available to authorized Johnson AV personnel and customer accounts with access to the ticket. If you share a ticket with another email address, that person may be able to view its details, photographs, and reports.

Google Cloud provides hosting and related infrastructure for the portal. Google or Microsoft handles authentication when you choose that sign-in method. These providers process information needed to operate their services under their own terms and privacy policies. The portal is hosted in the United States, so information may be processed outside Canada.

Cookies and technical information

The portal uses cookies to keep you signed in, complete sign-in securely, and protect submitted forms. It also stores your light or dark theme preference in your browser. Blocking essential cookies can prevent sign-in and other portal features from working.

Application and hosting logs record technical information about requests and errors to help operate, secure, and troubleshoot the service. These records can include network addresses, request details, and information related to an affected service ticket.

Your choices and service records

You can sign out of the portal and manage the app’s authorization through your Google or Microsoft account. Removing that authorization does not delete service-ticket records already held by Johnson AV. Contact us to ask about retention of a particular service record or to request its deletion.

Privacy questions and requests

Email techsupport@johnsonav.ca with questions about this notice or to request access to, correction of, or deletion of your personal information. We may need to verify your identity before handling a request. Some records may need to be retained to fulfill service, accounting, or legal obligations.